Library System of Lancaster County Home Page


powered by OverDrive®
Digital Media Guided Tour

Quick Start Guide
FAQs -- Help
Borrowing Help
Supported Audio Devices
What is the difference with WMA and MP3 Audiobooks?
What is the difference with PDF and EPUB eBooks?

All Fiction
Historical Fiction
Juvenile Fiction
Literature
Mystery & Thriller
More...

All Nonfiction
Biography & Autobiography
Business & Careers
History
More...

iPod®-compatible Audiobooks!
New Releases
Most Popular
Always Available
Recently Returned
Lost In The Stacks
View all WMA Audiobooks
View all MP3 Audiobooks
View all eBooks

OverDrive® Media Console™
Adobe® Digital Editions
 
Help
Find answers to frequently asked questions about digital materials.

Adobe EPUB eBook

Adobe PDF eBook

OverDrive WMA Audiobook

OverDrive MP3 Audiobook

Unable to find the answers to your questions in any of the above help categories? Please contact support with a detailed description of your problem or question.

In order to facilitate troubleshooting, please include the following information in your correspondence:

  • Steps to reproduce the problem (in as much detail as possible)
  • Exact text of any error message (screen shots are helpful)
  • URL(s) of any error page(s) you encounter
  • Library card number
  • Title(s) of problem download(s)
  • Applicable software version (this information can typically be found under Help > About.)
  • Operating system (Windows Vista®, Windows® XP, Windows 98 SE, etc.)
  • Internet browser and version (Internet Explorer® 8.0, Firefox® 3.0, etc. In most browsers, find this under Help > About.)
  • If applicable, device type and operating system